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Bath Twp, Michigan | Retail
Customer Service Advisor is responsible for interacting with clients and shop technicians to manage the workflow of power equipment repair and maintenance needs for our clients. This opportunity requires good communication skills and understanding of the Excel computer program. Candidates should have a good understanding of the lingo of common power equipment issues to construct work orders for needed repairs or maintenance. They must be able to explain technical repairs in understandable terms. They will be working closely with technicians to calculate repair times, construct accurate repair records, and maintain records of repair histories. They will be required to schedule appointments and coordinate with our delivery staff for pickups and drop-offs. They should be comfortable recommending the upselling of products or services. They must have the ability to handle multiple tasks in a fast-paced environment.
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Life at Ace
Find out how we’ve created a one-of-a-kind, passionate and helpful workplace that puts our people first.
Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.