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Retail
Regional
Manager – Carolinas (Charlotte Region / Charleston Region)
Reports To: Chief Operating Officer
Location: Based in Charlotte Metro Area (Mint Hill / Indian Trail / Matthews / Concord, NC)
Travel: 60–80% within the assigned region and inter-region travel along with corporate meetings and events as required
About Helpful Hardware Company (HHC)
Helpful Hardware Company operates a growing network of Ace
Hardware stores across Georgia, South Carolina, North Carolina, and Tennessee.
We’re passionate about delivering exceptional service and fostering a culture
where our team members thrive. As we continue to expand, we’re seeking
experienced, hands-on Regional Managers who can drive operational excellence,
develop strong store leadership, and deliver consistent business results across
multiple locations.
Position Summary
The Regional Manager (RM) provides multi-unit leadership and
operational oversight for a group of Ace Hardware stores within their assigned
Carolina territory. The RM drives performance through coaching, accountability,
and consistent execution of HHC standards. This position requires strong
business acumen, people leadership, and the ability to travel frequently across
multiple stores and occasionally to corporate and inter-region meetings or
events to ensure alignment with company goals.
Key Responsibilities
Operational Leadership & Business
Performance
·
Lead, coach, and develop Store Managers to
achieve sales, margin, labor, and EBITDA targets across the region.
·
Translate company goals into clear, measurable
store action plans with regular follow-ups.
·
Review P&L statements, identify performance
gaps, and implement corrective strategies.
·
Drive consistency in execution of operational,
merchandising, and customer experience standards.
·
Ensure compliance with safety, loss prevention,
and company policies at all locations.
Talent Development & Leadership
·
Recruit, train, and mentor high-performing Store
Managers and future leaders.
·
Conduct regular store visits to observe, coach,
and reinforce performance expectations.
·
Partner with HR and leadership on performance
evaluations, succession planning, and development paths.
·
Build an engaged, motivated, and
high-accountability store leadership culture aligned with HHC values.
Customer Experience & Community
Engagement
·
Champion HHC’s customer service commitment by
ensuring every store delivers an exceptional customer experience.
·
Lead by example in reinforcing hospitality,
problem-solving, and product knowledge expectations.
·
Represent HHC in community and local events as a
regional ambassador.
Operational Execution & Continuous
Improvement
·
Audit store standards, inventory accuracy,
visual presentation, and backroom processes.
·
Identify and share best practices across the
region to promote operational excellence.
·
Lead rollouts of new systems, processes, or
initiatives (e.g., ADP Workforce Now, Deputy scheduling, HR Smartsheet forms,
etc.).
·
Support integration of technology, training, and
process enhancements.
Financial Management & Reporting
·
Manage regional budgets, expenses, and payroll
allocations.
·
Analyze and present region-level KPIs (Sales,
Margin, Labor %, Shrink, EBITDA, Customer Count, etc.) in monthly business
reviews.
·
Partner with Finance and HR to align labor
planning, merit reviews, and staffing costs.
Cross-Functional Collaboration
·
Work closely with Operations, HR, Merchandising,
Marketing, and Supply Chain teams to ensure alignment on company initiatives.
·
Serve as the bridge between store teams and
corporate leadership to communicate needs, challenges, and opportunities.
·
Drive regional accountability and follow-through
on strategic priorities.
Qualifications
·
Bachelor’s degree in Business, Retail
Management, or related field (preferred).
·
7+ years of multi-unit retail management
experience; hardware or home improvement background preferred.
·
Proven record of achieving operational and
financial results across multiple locations.
·
Strong leadership, coaching, and
conflict-resolution skills.
·
Excellent financial and analytical abilities,
including P&L management and forecasting.
·
Strong organizational and time-management
skills; thrives in a field-based, travel-heavy environment.
·
Proficiency with Microsoft 365, ADP, and
POS/inventory management systems.
·
Valid driver’s license and ability to travel
extensively within and across regions as required.
Performance Metrics
·
Regional sales growth and profitability (Sales,
Margin, EBITDA)
·
Labor and expense control against budget
·
Operational audit and compliance scores
·
Employee engagement, turnover, and succession
strength
·
Execution of strategic initiatives on time and
within budget
·
Customer satisfaction and brand reputation
within region
Ideal Candidate Profile
You are a strategic yet hands-on leader who thrives in the
field, builds strong relationships, and inspires performance through
accountability and trust. You enjoy rolling up your sleeves to solve problems,
coaching managers to think like owners, and delivering results through people.
You balance business metrics with genuine care for your team, aligning with our
core purpose to be the most Helpful Hardware Company in the Southeast.
Travel & Working Conditions
Frequent travel (60–80%) across the assigned region for
store visits, meetings, and field operations. Periodic travel to HHC Corporate
Headquarters and to inter-region meetings or corporate events as required.
Flexible schedule including occasional evenings or weekends for store events,
openings, or peak business periods.
Compensation & Benefits
·
Competitive base salary + annual performance
bonus
·
Vehicle stipend / mileage reimbursement
·
Company laptop and mobile allowance
·
Comprehensive medical, dental, and vision
coverage
·
401(k) plan with company match
·
PTO front-loaded annually (based on policy)
·
Employee merchandise discount
Join Our Team
If you’re passionate about leading teams, improving
performance, and making a real difference across stores, we’d love to meet you.
At Helpful Hardware Company, leadership means more than oversight—it means
building a culture where people grow and customers win.
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Life at Ace
Find out how we’ve created a one-of-a-kind, passionate and helpful workplace that puts our people first.
Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.