Job Description: Service Supervisor

Reports to: Assistant Manager/Store Manager/Owner

Direct Reports: Service Technicians

Position Philosophy:

The duties of the Service Supervisor position are to be performed by demonstrating and encouraging Owenhouse Cycling’s core values in order to achieve our vision of being the best place to work and the best place to shop.

The Service Supervisor’s primary responsibility is to ensure that the Owenhouse Service Shop is providing exceptional customer service at all times. The Service Supervisor is responsible for repairing and servicing bicycles, leading all associates involved with activities in the repair service shop, facilitating a relationship with the rental shop for advanced repairs, and maintaining positive relationships with Owenhouse Cycling customers.

The Service Supervisor will be expected to manage service shop staff, delegate service tickets, and maintain stock of service parts. Additional responsibilities may be assigned by the Store Manager. The Service Supervisor will coordinate with the management team to ensure Owenhouse Cycling maintains excellent customer service.

Our core values guide us in everything we do, from how we treat each other to how we serve our customers. If you share these values and are excited to contribute to a positive work environment, we'd love to hear from you!

Benefits Package- "Full Time" Owenhouse Cycling Service Supervisor

• 40 hours/week all year round. Steady, consistent schedule
• Position is at $60K + DOE per year
• 401 K w/Employer match
• Paid vacation
• Paid sick leave
• Paid Holidays
• Employee discount
• Employee wellness program
• Health Insurance w/dental & vision as options

Essential Duties and Responsibilities

Culture Awareness:

• Dress appropriately and according to company policy.
• Represent the company well; internally and to the general public.
• Assure the Core Values are alive and well in all Owenhouse facilities through all forms of communication and daily interactions with employees, customers and vendors.

Always Be Open Minded

Communicate & Listen

Enjoy What You Do

Team Spirit

Engage The Customer

Above And Beyond

Make A Difference

Store Operations:

• Provide a positive representation of Owenhouse Cycling.
• Work well with co-workers and customers.
• Possess strong product knowledge along with a strong knowledge of the store layout and product locations.
• Create and inspire a positive, professional and safe work environment.
• Maintain appropriate stock levels within the Service area.
• Participate and provide guidance in daily maintenance, orderliness and cleanliness of the service area & stock room.
• Provide assistance to Department Specialists, i.e. purchasing, receiving, rental shop.
• Follow all store safety policies and procedures.
• Be professional in appearance and actions.
• Project a friendly, outgoing demeanor; work well with customers as well as fellow team associates.
• Communicate any problem or issue that requires Management assistance.
• Strong organizational skills are encouraged.
• Good verbal and written communication skills are encouraged to handle projects and tasks.
• Ability and willingness to work flexible hours if needed to meet the needs of the business
• Other duties may be assigned.

Other Essential Requirements:

• High School or GED equivalent. 
• Previous Bike Technician/Mechanic experience.
• Working knowledge of the bicycle industry & components available.
• Customer service experience preferred but not required.
• Retail stocking experience preferred but not required.
• Knowledge of computer systems is required.
• Level 1 Tech training or higher.

Experience:

• Advanced brake, derailleur installation & adjustments.
• Full installation of a Dropper seatpost.
• Hydraulic brake bleed.
• Ability to perform a full bike drivetrain adjustment & cleaning.
• Chain replacement, compatibility, chainline & chainring compatibility.
• Advanced wheel building, truing & repair.
• How to cut spokes to custom lengths using a Phil Wood Spoke Cutter.
• Fork lowers & damper service.
• Shock air can & damper service. (use of Andreani bleeder & Nitrogen fill system)
• Full tear down of suspension linkage & replacement bearings.
• Complete bike assembly. (i.e Ibis, Santa Cruz bike builds)
• Properly adjust caliper & linear pull brakes, mechanical disc brakes, & hydraulic disc brakes.
• Knowledge about troubleshooting and repairing E bikes and E bike systems, including: motors, batteries, software updates and diagnostics. 
• Ability to replace all cables/housing/hoses.
• Proper bicycle set up and adjustment.
• Appropriate Repair stand use.
• Component standards.
• Know how to use all Measuring tools. (i.e BCD, tensiometer, chain wear tool etc.)
• Know how to properly use Torque measurement tools.
• Appropriate Solvent/Lubricant use.
• Bearing inspection & assessment. (cartridge & conventional loose ball)
• Crankset knowledge.
• Handlebar & Stem knowledge.
• Bottom Bracket knowledge.
• Proper use of cutting tools.
• Saddle & Seatpost knowledge.
• Tire/Rim compatibility.
• Pedal compatibility.

Physical Requirements:

• Must be in good physical condition.
• Unloading of freight is to be accomplished safely, carefully, and quickly with care not to injure stock or self.
• Must be physically able to lift and handle a minimum of 70lbs.
• Proper lifting procedures must be followed at all times
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ability to ascend and descend a ladder.
• Ability to work at heights.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to staff.

If all of this sounds like you then we are looking forward to meeting you!

Company Introduction

For 140 years, Bozeman residents have trusted the folks at Owenhouse Hardware Company to provide them with everything from buggies, wagons, and plows to modern tools, appliances, and lawn mowers.

A valuable and integral part of the Bozeman community and surrounding areas, Owenhouse Hardware Company has survived the tenure of time, from the days of hand labor and foot travel to modern tools and motorized transportation. Evolving from a farm supply store to a full-service hardware store & Bike shop. The business continues to operate on its long-standing reputation of providing quality products and great service, before and after the sale. This tradition has garnered it the phrase heard lovingly among locals: “Ace is the place” at Owenhouse Ace Hardware.

Owenhouse Cycling is part of the Owenhouse Hardware Company, founded in 1879. When we say we’ve been in the biking business for a long time, we mean it! What started as a mercantile carrying all the goods a person of that time would need, including bikes, and have since grown and expanded to become what is now Owenhouse Cycling and Owenhouse Ace Hardware. The Owenhouse Cycling building was originally constructed in 1949 as a showroom for tractors and other farming implements. Things have changed a bit over the years, with our latest remodel taking place in 2014.
From bike repair to shelving and storage, the staff at Owenhouse Ace Hardware & Owenhouse Cycling are ready to assist you with all of your hardware, home improvement & bicycle needs.
We can be found in historic Downtown Bozeman at 36 East Main Street and 25 South Black Street or on the west side of Bozeman at 8695 Huffine Lane.