Position Summary – Operations Assistant Manager 

Turner Ace Hardware has an immediate opening for an Operations Assistant Manager. The Operations Assistant Manager will support the Store Manager in the management and coordination of all Operations functions. They will lead, develop, support, and manage Associates. The Operations Assistant Manager supervises, plans, directs and coordinates all store activities, including check-out areas, returns, special services, computer systems, and receiving, unloading, distributing, and stocking merchandise.  

Company Summary – Turner Ace Hardware 

As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4,600 stores in 50 states and more than 70 countries. As part of a cooperative, every Ace Hardware store is independently owned. From neighborhood hardware stores to lumberyards to super-size home centers, each Ace Hardware is unique and tailored to meet the needs of its local community. We are all committed to being the Helpful Place by offering our customers knowledgeable advice, helpful service and quality products. 

Major Responsibilities 

Ensure the store is stocked, clean and ready for business every day 

• Ensure that open/close procedures are followed 
• Resolve customer complaints in a timely and satisfactory manner 
• Make sure that the sales floor is clear, organized and properly signed, and that the receiving floor is clear of pallets and trash 
• Maintain record keeping accurately, including employee files and documents 
• Responsible for training all associates on store policies and procedures 
• Develop the weekly work schedule  
• Delegate daily workload among associates 
• Enforce safety policies and procedures; is a safety role model 

Minimum Requirements 

The minimum requirements for this position include: 

• Possess a vast product knowledge of hardware related products along with a willingness to learn 
• Minimum 2 years retail management experience 

Skills/Knowledge:  

• Strong leadership and analytical skills 
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations 
• Strong problem-solving and organizational skills 
• Ability to lead and develop others 
• Ability to handle multiple projects and tasks with a high attention to detail 
• Knowledge of retail computer systems, MS Word and Excel a plus. 
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business 

Physical Requirements 

• The minimum physical requirements for this position include: 
• Ability to stand for an extended period of time 
• Move and handle boxes of merchandise and fixtures throughout the store and perform all functions as set forth, which entails lifting, bending, twisting 

Job responsibilities may change based on the needs of the business. 

Full Time Benefits Include 

• Health, dental, vision, and life insurance available 
• 401K, paid vacation time, and holiday pay 
• Employee discount program 

Company Introduction

As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4,600 stores in 50 states and more than 70 countries. As part of a cooperative, every Ace Hardware store is independently owned. From neighborhood hardware stores to lumberyards to super-size home centers, each Ace Hardware is unique and tailored to meet the needs of its local community. We are all committed to being the Helpful Place by offering our customers knowledgeable advice, helpful service and quality products.