76742f14
Providence Forge, Virginia | Retail
Department
Manager
Summary
The primary responsibility of the department manager is to focus on the customer while maintaining inventory and operating
efficiencies to ensure all customers are receiving the highest levels of customer service. Create a culture that
concentrates on service through inventory and operating standards. Every job at Ace Peninsula Hardware ultimately impacts the customer directly or indirectly.
Customers are the reason we are here; without them we wouldn’t be Every team member at Ace Peninsula
Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is,
“We pledge to be Ace Helpful.
Helping you is the most important thing we have to do today.” This promise
guides you to choose actions that best meet the customer’s needs.
Other responsibilities will include, but
are not limited to the following:
Office Operations
- Oversee employee training program within their department
- Develop the weekly work schedule
- Maintain record keeping integrity
Store Operations
- Instill the operating culture to offer legendary customer service
- Open and close the store
- Develop a task list for staff based on the store managers’ objectives.
- Train and review all sales associates in ordering procedures and current stock levels
- Participate in store, safety, training meetings
- Ensure inventory is stocked, and zero outs, rain checks, and make sure special orders are called and pulled from the back room
- Resolve customer and associate complaints in a timely and satisfactory manner set to situation and company policies
- Set a positive example by following company procedures and positive communication
- Be proficient in all store technology (ie, ACENET, POS computer)
- Handle all maintenance
- Handle all supply ordering
- Be alert for all safety and emergence guidelines
- Manage the Wow and Customer Engagement programs (if applicable)
- Work with store manager to ensure that Customer First initiatives are implemented and sustained
- Promote the Ace Rewards program
- Perform cashier duties and approvals of other cashiers when needed
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Life at Ace
Find out how we’ve created a one-of-a-kind, passionate and helpful workplace that puts our people first.
Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.