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Lakeland, Florida | Ace Handyman Services
Ace Handyman Services is Hiring an CSR
CSR
Ace Handyman Services – Lakeland, FL
Pay: $16– $18 per hour (based on experience)
Job Type: Full-time
Location: Lakeland, FL
Join the Ace Handyman Services Team
Do you enjoy helping people, staying organized, and working in a fast-paced environment? Ace Handyman Services is looking for a motivated Customer Service Representative to join our team.
This is an excellent opportunity for someone who enjoys customer service, scheduling, and keeping operations running smoothly. No construction experience is required—we'll teach you everything you need to know about our services.
Why Join Ace Handyman Services?
401(k) with company matching
Paid Vacation
Performance bonuses
Flexible scheduling
Regular performance and pay reviews
Career advancement opportunities
Supportive, locally owned business backed by the trusted Ace Hardware brand
Positive, team-oriented work environment
What You'll Do
Answer incoming customer calls and educate homeowners about our services
Provide estimates over the phone and schedule appointments
Manage technician schedules to maximize efficiency and customer satisfaction
Coordinate with field technicians to resolve scheduling, billing, and customer service issues
Perform customer follow-up after completed projects
Handle warranty calls, data entry, and other administrative tasks
Assist with day-to-day office operations to ensure an exceptional customer experience
What We're Looking For
3+ years of experience in sales, customer service, call center, or high-volume phone support
Strong organizational and multitasking skills
Excellent verbal and written communication
Experience with scheduling or dispatching service technicians is preferred
Professional, friendly, and customer-focused attitude
Apply Today
If you're ready to join a team that values professionalism, customer service, and career growth, we'd love to hear from you.
Apply today to become the next Customer Service Representative at Ace Handyman Services in Lakeland!
Life at Ace
Find out how we’ve created a one-of-a-kind, passionate and helpful workplace that puts our people first.
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.