General Summary

We are seeking a detail oriented and helpful individual to fill this Area Manager position of POS Supervision and Receiving Merchandise in order to provide amazing customer service. This Area Manager is responsible for both overseeing and supporting Point of Sale and the Receiving of all outside vendor merchandise not sourced from Ace Hardware directly. Experience in leading, coaching, and teaching team members is required.

Essential Duties & Responsibilities

Customer Service

• Provide positive representation of store.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Provide a friendly, outgoing demeanor; work well with customers as well as associates.

• Ensure all calls and pages are answered promptly, courteously and effectively.

• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.

• Possess excellent product knowledge as well as command of store layout and location of products.

Store Operations

• Learn and embrace the Ace Way of Retailing (AWOR)

• Ensure a positive, professional and safe work environment for all associates.

• Supervise the “general operations” of the POS team and store.

• Responsible for the overseeing and training of POS members.

• Managing the POS team to ensure efficiency and high productivity.

• Work with Store Managers and Assistant Store Managers on all aspects of running the store.

• Assist with special projects within the store.

• Assist with implementing new Standard Operating Procedures into store execution.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

• Ensure that weekly price changes and label updates are completed timely and accurately.

• Oversee all cashiering functions, including training.

• Perform all other duties as assigned.

Inventory & Merchandising

• Responsible for the receiving and checking in process of all outside vendor items.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and company standard.
• Ensure receiving is completed in a safe and efficient way from backroom receiving to completion of freight.

Operating Procedures

• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.

• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.

• Assist with merchandise resets throughout the store.

• Assist to ensure all signage is current in the store.

• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership

• Training and mentoring of all POS associates.

• Manage all aspects of store operations in the absence of the Assistant Store Managers and Store Managers.

• Lead by example; be approachable by all associates and customers.

• Lead Assistant Manager Meetings and coach Assistant Managers on leading team member huddles in assisgned area.

• Participate in store meetings.

• Communicate any merchandising, cost control or sales idea to the Assistant Store Manager for follow up.

• Prepare and challenge yourself for future advancement.

Other duties may be assigned.

Other Essential Requirements

Education

High School or GED equivalent.

Experience

Previous retail management experience of 1 to 2 years required. Hardware experience preferred.

Company Introduction

Tim and Julie Kenney take enormous pleasure in serving the south Fort Collins community and beyond through their place of business, Ace Hardware of Fort Collins, located at Harmony & Lemay. Tim and Julie’s first priority is always ensuring that customers have all the necessary supplies, resources and knowledge to turn their living space into a palace or outdoor oasis.
Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 5,000 stores across all 50 states, the District of Columbia and approximately 60 countries. As part of a cooperative, every Ace Hardware store is independently owned.