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Ace International Hardware Corporation (AIHC) Careers

Your Help Wanted to
Expand Our Impact

In 1990, Ace created a separate division known as Ace International Hardware Corporation (AIHC), to manage the growing demand for its brand and products outside the US. While Ace Hardware already had a stake in international markets beginning in 1968, this added focus and infrastructure drove continuous international development of the Ace brand for the next 20 years with Ace establishing a strong presence throughout Asia, the Caribbean, Latin America and Middle East region.

Out of Ace’s 5,800 stores, 881 are operating in 65 countries outside of the United States

Benefits & Perks

We offer comprehensive benefits and unique perks designed to help you reach your goals – at work and in life.

Learn More

A woman with long brown hair and a friendly smile, wearing a dark top, poses in front of a plain light gray background.

“I genuinely enjoy working at AIHC due to its dynamic and supportive work environment. The company fosters a culture of collaboration and innovation, which makes every project
an exciting challenge.”

Leila G., International Paint Program Coordinator

A woman with straight black hair and light skin is standing indoors in front of a textured background, wearing a dark purple top and looking at the camera with a neutral expression.

“AIHC provides a collaborative work-life balance environment that I enjoy daily. We have a great team that helps each other locally and internationally to achieve our shared goals.”

Mira T., Finance Controller, ACE Global Distribution (Shanghai) Ltd.

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“Ace has unlocked opportunities I never imagined possible. It’s truly a global company – and the positive impact you make on lives around the world is a reward in itself.”

Calvin K., International Sales Director, Asia

Career
Development

Our winning culture mandates that we invest in people, value learning and remain endlessly curious. As one way we help you excel in your role and beyond, our comprehensive and flexible Ace Academy provides a variety of development resources – from On-Demand E-Learning to Instructor-Led Training.

Here are some more ways we create opportunities for continual learning and growth:

Team
Development

Developing and applying newly-learned behaviors will allow you to reach the highest level of achievement and personal job satisfaction. Research shows that on-the-job experiences and assignments are the best way to maximize professional growth. That’s why we support networking, coaching and formal learning programs, including tuition reimbursement.

Future
Leaders

Future Leaders is a 10-month program designed to identify and develop the next line of leaders before positions become available in order to shorten the time from promotion to fully functioning leader. This will happen through blended learning and development activities that will enhance performance in your current role, while preparing you for leadership responsibilities.

Leadership
Development

Success rests on the foundation of leaders understanding their role in creating a winning culture. Our culture is defined by our vision, mission, values and a strong strategic direction. Through exposure, networking, coaching and mentoring others, leaders can align themselves and the team with the demands of the current role – or develop potential for the next role.

Lead

LEAD is an advanced leadership development program designed to increase the quality and depth of our leadership, accelerating the time it takes for rising leaders to be equipped for future leadership roles. Leaders will participate in assessments, learning and development opportunities and experiential learning tailored to meet the identified needs of each leader.

Ace International Hardware Corporation (AIHC) Hiring Process

Ace International’s hiring process is designed to find the right fit for you and your career goals. Here is a helpful look at what you can expect every step of the recruitment process. If you have any questions, please reach out to your Talent Acquisition Partner.

Application

Submit your application and/or resume as the first step to work for Ace International Hardware Corporation! You can view jobs here. For U.S. based jobs only you can also text ACE to 30914 and speak with Grace, our digital recruiting assistant, about any questions you may have, search for jobs and schedule your interviews (once you have been moved forward by a Talent Acquisition Partner).

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Review

Once your application has been received in Workday, one of our Talent Acquisition Partners will review it. You will receive an email confirmation acknowledging receipt of your application. Based on the needs of the department and role you have applied for; a Talent Acquisition Partner may reach out you for a phone interview. If you are not moving forward in our process, you will be notified via Workday.

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Interviews

Phone Screens
Now it’s your time to shine! A Talent Acquisition Partner will reach out to schedule your 30-minute phone interview. You will be able to learn more about Ace International and the position you applied for, but also answer questions about your professional background and experience to see if you could be a fit for the role and our business.

Video Interview
Depending on the role and Manager/Supervisor, this could be a 30, 45 or 60 minute video interview (we utilize Microsoft Teams and Zoom).

Assessment
If your role requires you to complete an assignment, your Talent Acquisition Partner will tell you more during your initial phone call.

On-site Interview
Get ready to meet your potential future supervisor or manager in person! If our team thinks you are a great fit, you will get an invite for an onsite interview at one of our offices (or virtual, depending on the role you are interviewing for)! To help you prepare for your interview, please see the “Interview Tips” section below.

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Decision

Offer and Pre-Employment Screening
As soon as all interviews are completed, we will communicate a decision to you as soon as possible. Check in with your Talent Acquisition Partner for specifics on what you can expect. The offer is the best part of the recruitment process! Your Talent Acquisition Partner will walk you through all the details verbally and follow-up via a written offer from Workday. If at any time you have any questions about specifics in your offer, please reach out to your Talent Acquisition Partner directly! All offers are contingent upon successfully completing a background check and drug screen (U.S.). Once you have accepted our offer (Congratulations!!), your Talent Acquisition Partner will coordinate and inform you of the next steps in the process before your onboarding begins.

Cleared to Start
Go Time! You made it and we are ready for your welcome day! Your Talent Acquisition Partner will inform you once you are cleared and confirm your start date. They will connect you with our Human Resources team for 1st day logistics. The team will also coordinate any new-hire steps you may need to complete prior to your official start date via Workday.

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FAQs

Application & Hiring

Yes, you can apply for more than one job. Though, we recommend you identify the role that best fits your skills and abilities.

We encourage you to dress in a manner that is most comfortable for you, while still maintaining professionalism. Dress for your virtual interview just as you would for an in-person interview! Traditional business casual attire is always acceptable.

After you accept our offer, we will initiate a background check. All employment opportunities with Ace are contingent upon the successful completion of this check, in accordance with the regulations and applicable laws of the country and state (where applicable) of employment.

Yes! We offer comprehensive benefits and incentive opportunities, based on the role and country of employment.

Yes, we do provide internal opportunities for growth. Please visit the Career Development section on our career site for more information.

In order to start the applications process, please start by searching for global Ace opportunities by browsing open jobs list. Once you find the role you can apply by clicking on “apply” to job.

After you submit your application, you will get a confirmation email automatically. You can check your application status by logging into your Candidate Portal.

Whether relocation is available depends on the needs and requirements of the position. The Talent Acquisition Partner can explain if the position you applied for has relocation options.

Our hiring process typically varies by the role. We have a three step process: Review, Interview and Decision. We proceed in our process promptly and the Talent Acquisition team member can always offer information and updates on timeline. The hiring process ends with your decision – one that we hope means you will accept the position and join the team at Ace.

Visit our Early Career tab to learn more about internship opportunities.

You can view and apply for any positions by logging on to Workday.

The benefits eligibility depends on the positions and location of the role. The Talent Acquisition team member will be able to answer any questions during your initial interview.

Interview Tips

Ace uses behavior-based interviewing to measure a candidate’s knowledge and skills for most roles. In this type of interview, the interviewer solicits specific examples of how you acted or responded in a certain situation or how you would handle a similar situation in the future.
Practice describing professional experiences and challenges you have experienced and what actions you took/what the desired results were. Think of any relevant skills, people, processes, timelines or prior situations that would help you in this role. Consider different metrics and track records that show your past success.
We may also ask hypothetical questions to see how you would react in the future, while behavior questions ask how you dealt with real situations in the past.

If you have any questions about the process or need reasonable accommodation during the interview process, please reach out to your Talent Acquisition Partner.
We invite you to explore the rest of our careers website to learn more about working at Ace Hardware and Ace’s values and culture.
We encourage you to visit your local Ace Hardware store, research our Co-Op business model and the rich history of Ace. Research the company and Talent Acquisition Partners, recent articles, social media, etc.
You may want to review the job posting again in more detail to better understand the role.
You may choose to prepare questions about the role or the company.
Some people like to practice their interview experience by preparing and practicing their answers to questions about their experiences and work history. It’s a good way to recall what you’ve done at school or work, how you’ve previously solved problems or achieved your goals, worked with a team or completed a project. Your experience helps you work through business problems that relate to the role. We also recommend practicing concise and brief answers, aiming for two to three minutes per answer.
Be prepared to discuss salary expectations/range (especially during the phone interview with the Talent Acquisition Partner).
Dress for your virtual interview just as you would for an in-person interview! Traditional business casual attire is always acceptable.
If you are scheduled for a virtual interview, always try the link sent to you ahead of your interview to assure you have a working camera and microphone and to alleviate any technical issues.
For onsite interviews, please google the address ahead of time and follow the interview directions provided in your interview confirmation from your Talent Acquisition Partner. Please note some roles may require you to report to another interview location. Please read your interview confirmation details carefully.
Give yourself enough time to arrive at the interview location. Sometimes, there might be unforeseen traffic or problems that can change the time it takes to get here.
If you arrive early, register in the lobby, use the spare minutes to watch the work environment and culture.

Thank your interviewer for their time and confirm the next steps.
If you don’t receive an offer for a role, think about and ask about any other roles where your skills may fit better.

Try to avoid signs of nervousness. Keep pockets clear of keys and spare change. Do not hold a pen that “clicks” in and out.
These items can become noisy if you keep your hands in your pockets.
Be confident rather than concerned with the possibility of rejection.
Never be critical of a past employer or the performance of any employee there. Avoid the temptation to speak negatively about a supervisor.
Admit if there is something you do not know. No one is totally knowledgeable.
Never underestimate the influence of a human resources employee or some other non‐decision maker.
Make sure your cell phone is off or on vibrate and will not disrupt the interview.
Offer a firm handshake, smile sincerely, and let the interviewer know you are glad to be there.

Your Help is Encouraged,
Appreciated and Celebrated

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