Store Manager – Ace Hardware Position Summary

At Ace Hardware, we uphold a strong commitment to our Core

Values and to creating a workplace culture that supports, develops, and

empowers every team member. The Store Manager is responsible for the day-to-day

leadership and successful operation of the store. This includes driving sales

and profitability, ensuring operational excellence, and promoting a first-class

customer experience.

The ideal candidate is a hands-on leader who fosters an

encouraging and accountable team environment, ensuring all associates are

aligned with company processes, empowered to succeed, and committed to amazing

every customer—every time.

Essential Duties and Responsibilities
Leadership, Team Development & Culture

· Champion a positive, supportive, and

high-performance store culture by actively coaching, empowering, and motivating

team members.

· Hire, train, and develop retail staff, focusing

on individual growth, leadership potential, and continuous improvement.

· Conduct regular check-ins, performance reviews,

and recognition initiatives to ensure all team members feel valued and

understand their contribution to the store's success.

· Foster open communication and a collaborative

team environment through consistent use of store meetings, huddles, and

communication boards.

· Lead by example—model professionalism, strong

work ethic, and the Ace Core Values in all interactions.

Sales, Operations & Process Adherence

· Oversee all aspects of store operations

including staffing, scheduling, merchandising, visual standards, and inventory

management.

· Ensure strict adherence to Ace Hardware

operational processes, procedures, and best practices to maintain consistency

and efficiency across all departments.

· Oversee and promote store cleanliness to align

with Company standards.

· Utilize reporting tools to monitor store

performance, make informed business decisions, and identify areas of

opportunity for improvement.

· Partner with vendors and supervisors to optimize

product merchandising, promotions, and seasonal displays in alignment with

planograms and store strategy.

· Monitor and manage store scheduling, including

appropriate staffing to remain within budgetary guidelines while meeting

customer demand.

Customer Service Excellence

· Make customer service the top priority for the

store—coach and support the team to consistently "Amaze Every Customer

Every Time."

· Proactively observe and provide coaching on

customer interactions to ensure friendly, solution-focused, and knowledgeable

service.

· Take ownership of customer concerns and ensure

timely resolution to enhance loyalty and satisfaction.

· Analyze customer feedback, surveys, and mystery

shop reports to continuously improve the customer experience.

Inventory Management

· Maintain accurate on-hand inventory levels

through diligent oversight of receiving, transfers, cycle counts, and system

processes.

· Leverage available inventory reports to minimize

shrink, maintain appropriate stock levels, and ensure merchandise flow aligns

with customer demand.

· Communicate inventory updates and expectations

clearly with the team to ensure alignment and accountability.

Training and Compliance

· Identify and oversee training and development

opportunities for team members, including new-hire orientation, vendor-led

sessions, and ongoing skill-building initiatives.

· Ensure full compliance with company policies,

safety protocols, and store environment standards.

· Conduct routine safety inspections and address

any concerns promptly to promote a secure and clean working and shopping

environment.

Position Requirements

· High school diploma or GED required; bachelor’s

degree preferred.

· Minimum 3 years of leadership experience in a

retail setting, preferably hardware or home improvement.

· Valid in-state driver’s license with an

acceptable driving record.

Required Skills & Competencies

· Strong leadership presence with the ability to

empower, motivate, and hold team members accountable.

· Excellent communication, both verbal and written

· Ability to lead through change, solve problems,

and make decisions independently.

· Highly organized with strong time management,

planning, and project execution skills.

· Proficient in basic retail computer systems and

software.

· Professional demeanor with the ability to build

trust and credibility with customers, associates, and vendors.

Physical Requirements

· Ability to stand, walk, reach, and bend for

extended periods.

· Lift and handle merchandise up to 60 pounds and perform all essential store functions

Compensation: Negotiable upon review

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.