Position Summary

The primary responsibility for all positions with Ace Hardware of Vienna is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements.

Essential Duties and Responsibilities

● Provide prompt and courteous customer service.

● Precisely and accurately handle money, checks, and other types of payment

● Be knowledgeable and actively participate in all sales promotions and other campaigns.

● Be aware of sales goals and performance against those goals.

● Help unload incoming trucks and put away merchandise

● Cooperate with others and work well as part of a retail team

● Watch for shoplifters and take action, in line with company policy.

● Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

● Promote the Ace Rewards program to all customers

● Maintain awareness of all promotions and advertisement so you can tell customers about special sales.

Required Knowledge, Skills and Abilities

● Able to communicate professionally with customers and team members

● Skilled at providing prompt, friendly and attentive customer service

● Strong organizational skills with a passion for details

● Willing to learn all areas of the store and help train others

● Knowledge and experience of various departments is strongly desired.

● Bilingual (Spanish) verbal and written communication skills strongly preferred

Physical Requirements

The minimum physical requirements for this position include:

● Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

● Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are Ace Hardware of Vienna and we are happy to serve our community and become your trusted local hardware store. Whether you’re tackling a home project, need expert advice, or are searching for quality tools and supplies, our friendly team is here to help.
At Ace Hardware of Vienna, you’ll find everything you need for DIY projects, home improvement, lawn and garden care, and more. Plus, you can count on our knowledgeable staff to answer your questions and offer helpful tips.