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Reports to Assistant Manager, Store Manager

Shift: Varies

Position Summary

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with W.D. Bryant Ace Hardware is to Amaze Every Customer Every Time. Lumber yard associates are responsible for engaging the customer, ensuring they receive everything they purchased promptly and professionally.

Essential Duties and Responsibilities

• Help unload incoming trucks, stock outside products in Lumber Yard and outbuildings, and bring store merchandise to the store.

• Load customer purchases in their vehicle using their Loading Ticket to make sure they receive exactly what they paid for, nothing more or less.

• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.

• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, and share ideas for improvement with management.
• Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.

• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

• Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

• Use the Five Foot Rule – always greet and/or acknowledge all customers within five feet of you.

• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.

• Always wear your radio to effectively communicate with other associates or management.

• Assist in the training and development of peers.

Required Knowledge, Skills, and Abilities

• Experience in stocking in a warehouse or lumber yard setting is strongly preferred.

• Experience in forklift operation and/or commercial truck driving is preferred.

• Able to communicate professionally with customers and team members.

• Skilled at providing prompt, friendly, and attentive customer service.

• Strong organizational skills with a passion for details

• Proven track record of being a team player.

• A continuous pattern of regular and prompt attendance is required.

• Availability must be flexible, including evenings, weekends, and holidays.

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period, walk, reach, and bend to perform job duties.

• Move and handle merchandise of 80+ pounds for continuous periods of time

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate often works near moving mechanical parts and motor vehicles. The associate will work in outside weather conditions. The noise level in the work environment is usually moderate, though loud at times.

By applying, I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Reports to: Store Manager

Position Summary:

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with W.D. Bryant is to Amaze Every Customer Every Time. You’ll work in a fast-paced and physically demanding environment where you will make daily deliveries to commercial and residential customers.

Essential Duties and Responsibilities:

• Ability to safely load, unload, and move products in an efficient manner and in the customer's best interest.

• Communicate with customers via phone to schedule deliveries and deliver the merchandise with care.

• May use the Ace delivery smartphone application to facilitate the delivery process.

• Perform daily pre- and post-trip safety inspections on all equipment and follow up with any deficits with the Store Manager.

• Communicate with the store management as needed and follow instructions as required including but not limited to changes in route, special requests, and/or equipment problems.

• Demonstrate excellent customer service to our customers and co-workers.

• Maintain a clean working environment while keeping the vehicle free from debris.

• Maintain knowledge of geography and demographics of assigned area as well as contact persons at each store location.

• Adhere to gas credit card usage.

• Operate a box van, pickup truck, or other assigned vehicle safely and courteously while observing all state and local driving laws as well as company policies and procedures.

• Input or retrieve data from a personal computer as needed.

Required Knowledge, Skills, and Abilities:

• Must have a Class B CDL license.

• Must be trustworthy and possess a high level of integrity.

• Ability to work additional or flexible hours including weekends as requested or required.

• Must be able to persevere through tasks and challenges.

• Possess good time management and problem-solving skills.

• Must be Team and Customer Focused.

• Must participate in safety seminars including annual driver safety training, etc.

• Good verbal and written communication skills.

• Ability to prioritize and multitask.

• Basic computer knowledge skills are preferred.

• Safely navigate driving conditions in adverse weather and navigate the assigned driving area in an efficient manner for package delivery.

• Work independently as well as a team member.

• Possess a valid in-state driver’s license with an acceptable driving record by the company’s insurance carrier’s standards.

Physical Requirement:

• Frequently lift heavy items up to 70 pounds and use the “team lift” technique or hand truck/cart for greater weights.

• Sit for extended periods and bend, twist, and squat to climb in and out of the truck.

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Manager trainee

Overall Job Summary

The Manager

Trainee is responsible for learning the duties of WD Bryant ACE Hardware Store Manager

position and developing the skills required for a Store Manager role.

Primary duties include delivering Legendary Customer Experience, building

the team, driving sales, managing inventory, managing profit and sales, expense

control, reducing and managing shrink.

At WD

Bryant our customer promise is to strive to be the best and most helpful

hardware store there is. Without

exception, we embody what it means to provide outstanding customer service.

Essential Duties and Responsibilities

As a WD

Bryant Manager Trainee, you will be observing and learning the following duties

and skills required for a Store Manager role:

• Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members.
• Delivering on our promise of Legendary Customer Service through WOW
• What can I help you find today.
• Offer everything they need.
• Warm thank you.
• Creating and fostering a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
• Schedule, organize, and plan daily activities for team members to ensure efficient store operations.
• Leading team members to ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Communicate company processes, policies, and directives to team members. Evaluate those processes for effectiveness and coordinate with District Manager to eliminate problems.
• Learn how to create a desirable work environment through promotions, recognition, and empowerment.
• Problem solving and conflict resolution for both team members and customers.
• Learn sales and profit management – accountable for achieving top
• Promote a safe and productive work environment
• Bank runs for deposits & change.
• Opening & Closing as MOD.
• Manage the daily merchandise flow to ensure adequate in-stock and inventory controls.
• Learn the process of organizing merchandise resets to company specifications on a periodic basis.
• Implementing and sustaining merchandise presentation by WD Bryant standards.
• Evaluating a competitive environment and working with Operations and
• Merchandising teams to ensure quality and performance.
• Average training period 3 to 6 months.

• PAPERWORK:
• Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.
• Train to do periodic sales forecasting, payroll analysis and budget review.
• Train on documentation of team member evaluations and corrective action.
• INVENTORY:
• Train on managing periodic price changes.
• Train on communicating inventory needs to buyers and distribution centers.
• Learn how to work with the buyers, supply chain management, district managers, and distribution centers to solve inventory problems.
• SPECIAL PROJECTS:
• Learn how to coordinate and conduct special sales events.
• Train in assisting the District Manager and other Store Managers in solving district issues and support operational needs.
• Community involvement.
• TEAM MEMBER RELATIONS:
• Set the tone for and reinforce the mission and values of WD Bryant Ace Hardware and consistently develop the store as the “Employer of Choice”.
• Learn how to address team member issues and concerns, working with HR team when necessary.
• Learn how to assess and develop team members for advancement within the organization.
• BUDGET/AUDITING
• Train to be responsible for budgeting and sales forecasting.
• Learn how to be responsible for auditing store processes.

Required Qualifications

Experience:

a minimum of 5 years store management experience. Retail experience and/or hardware, expertise

in a specific department, Shop services, or tool knowledge is strongly

preferred. Supervisory experience preferred. Must be at least 18 years of

age and possess a valid driver’s license.

Education:

High school diploma, Bachelor’s degree in Business related field preferred.

Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Must have valid driver’s license if you drive for company business.
• Process information and merchandise through system and POS Register system.
• Read, write, and count to accurately complete all documentation.
• Freely access all areas of the store including selling floor, side lot, stock area, and register area.
• Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register.
• Move and transfer merchandise generally weighing 0-50 lbs. throughout the store.
• Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall.
• Work a minimum of 50 hours per week.
• Stand and walk for long periods of time often up to four hours straight without a break.
• Travel to other store locations and to company functions.
• Understanding that you may be asked to relocate withing 100 mile radius of any WD Bryant store location.
• Ability to operate Lift equipment.

Working Conditions

• Normal office working conditions

Physical Requirements

• Standing (not walking)
• Sitting
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Driving a vehicle
• Lifting up to 50 pounds

*One week of PTO as of your date of

hire. (Conditions do apply, inquire with District Manager)

Disclaimer

This job

description represents an overview of the responsibilities for the

above-mentioned position. It is not intended to represent a comprehensive

list of responsibilities. A team member should perform all duties as

assigned by his/ her supervisor.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Reports to Front End Supervisor, Assistant Manager, Store Manager

Shift: Varies

Position Summary:

Upholds the Core Values as determined by the management team. Primary responsibility for all

positions with W.D. Bryant is to Amaze Every Customer Every Time. Retail cashiers are

responsible for providing customers with fast and friendly service at the cash register area.

Other responsibilities may include managing shelves and inventory and maintaining the overall

appearance and cleanliness of the store.

Essential Duties and Responsibilities:

- Provide prompt and courteous customer service.

- Precisely and accurately handle money, checks, and other types of payment received for products sold including processing refunds and/or issuing in-store merchandise credit to customers for returned merchandise.

- Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, and vendor check-in transactions by company standards, and policies, and practices.

- Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies.

- Be knowledgeable and actively participate in all sales promotions and other campaigns.

- Practice suggestive selling and build customer relations.

- Review and adhere to all city, county, state, and federal laws affecting store operations.

- Always maintain a neat, personal appearance and wear the company uniform and nametag.

- Positively address customer complaints. Document complaints for follow-up by the Store Manager when necessary.

- Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensure that all equipment is in working condition.

- Face front and dust merchandise near the register area.

- Follow company policies and procedures for all transactions.

- Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.

- Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.

- Perform regular cleaning of counter surfaces, store equipment, restrooms, and other duties as assigned.

- Participate in all store sales building, customer service, and team-building activities.

- Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

- Live and exemplify W.D. Bryant’s Core Values

Required Knowledge Skills and Abilities:

- Cashier experience in a similar position or proficiency in a similar task

- Exceptional customer service skills & the ability to help maintain a customer-focused culture.

- Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed.

- Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests, and ACE corporate representatives.

- A continuous pattern of regular and prompt attendance is required.

- Must be able to work a flexible schedule of nights, days, weekends, and holidays.

Physical Requirements:

- The minimum physical requirements for this position include:

- Ability to stand for an extended period, walk, reach, and bend to perform job duties.

- Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and

performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those associate

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform essential functions. While

performing the duties of this job, the associate occasionally works near moving mechanical

parts. The associate may work near outside weather conditions. The noise level in the work

environment is usually moderate.

By applying, I am acknowledging that I have reviewed the job description outlined above and

agree that it identifies the responsibilities that I have agreed to perform. I also understand that

additional duties may be assigned by my manager or supervisor.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Retail Assistant Manager duties and responsibilities

A Retail Assistant Manager should be in a position to perform different daily job duties depending on the types of products being sold, the number of staff in a store and the size of the retail store. The following are more duties and responsibilities that a Retail Assistant Manager should be able to fulfill:

• Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
• Ensure consistent execution of company’s marketing and visual presentation
• Set up advertising displays and arrange merchandise on counter or tables to promote sales
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to senior management
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork

Retail Assistant Manager skills and qualifications

• Good analytical and math skills to create and analyze reports, sales statistics and spreadsheets
• Strong customer service skills since this is a customer-oriented job
• Excellent leadership skills and ability to work with teams
• Good communication and interpersonal skills towards customers, staff members and store managers
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance
• Ability to lift heavy merchandise, walk and stand for long hours
• Outstanding sales abilities to sell items to customers
• Proficiency in using Microsoft office

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Reports to Floor Supervisor, Assistant Manager, Store Manager

Shift: Varies

Position Summary:

Upholds the Core Values as determined by the management team. Primary responsibility for all

positions with W.D. Bryant is to Amaze Every Customer Every Time. Floor associates are responsible for

engaging the customer, determining their needs, and projecting requirements.

Essential Duties and Responsibilities:

- Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized, and fully stocked.

- Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.

- Cooperate with others and work well as part of a retail team, for example, actively participate in daily huddle meetings, and share ideas for improvement with management.

- Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.

- Restock merchandise displays as needed, and watch end caps and side wings.

- Assist with maintaining back stock levels.

- Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer “no” without checking with a floor manager, assistant manager, or store manager.

- Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevent shoplifting.

- Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

- When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.

- Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.

- Demonstrate the S.A.L.E.S. process.

- Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

- Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

- Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.

- Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.

- Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s), and use the Magic Question.

- Maintain awareness of all promotions and advertisements so you can tell customers about special sales.

- Always wear your radio to effectively communicate with other associates or management.

- Assist customers with large or heavy items as needed.

- Offer customers a red basket for their shopping use.

- Assist in the training and development of peers.

Required Knowledge, Skills, and Abilities:

- Able to communicate professionally with customers and team members.

- Skilled at providing prompt, friendly, and attentive customer service.

- Strong organizational skills with a passion for details

- Willing to learn all areas of the store and help train others.

- Proven track record of being a team player.

- Knowledge and experience in various departments are strongly desired.

- A continuous pattern of regular and prompt attendance is required.

- Availability must be flexible, including evenings, weekends, and holidays.

- Retail experience preferred. Painting experience and product knowledge are preferred but not required.

Physical Requirements:

- The minimum physical requirements for this position include:

o Ability to stand for an extended period, walk, reach, and bend to perform job duties.

o Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and

performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those associate encounters

while performing the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions. While performing the duties of

this job, the associate occasionally works near moving mechanical parts. The associate may work near

outside weather conditions. The noise level in the work environment is usually moderate.

By applying, I am acknowledging that I have reviewed the job description outlined above and agree that

it identifies the responsibilities that I have agreed to perform. I also understand that additional duties

may be assigned by my manager or supervisor.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.