Position Overview:

As a Supervisor of Operations, you will play a vital role in maintaining the operational excellence of our store, ensuring seamless customer experiences, and contributing to our commitment to being "The Helpful Place”. Reporting directly to the Assistant Manager – Operations Lead, your responsibilities will focus on overseeing daily operations, managing services, and optimizing various processes. If you have a passion for optimizing operations and ensuring efficiency, we invite you to join our team and help us deliver exceptional service to our valued customers.

Essential Duties and Responsibilities

Leadership:

-Provide excellent representation of Kabelin Ace Hardware through fully embodying the company’s core values and what it means to be “The Helpful Place”.

-Supervisors are held to a higher standard and always “Customer Ready.” Show up on time, actively find replacements in advance for shifts, and complete job responsibilities each day with accuracy and thoroughness.

-Lead by example and maintain approachability for associates and customers.

-Delegate responsibilities and tasks to teach and empower your associates.

-Drive store sales to meet and exceed the Plan.

-Share merchandising, cost control, or sales ideas with the Manager for follow-up.

-Prepare and strive for future career advancement.

Operations:

-Possess in-depth product knowledge and familiarity with store layout and product locations.

-Support the Assistant Manager – Operations Lead in managing the daily tasks of associates, ensuring efficient store operations.

-Ensure the prompt and accurate fulfillment of Online, Curbside, and Delivery Orders, providing customers with a seamless shopping experience.

-Oversee all services that require customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc., ensuring timely and satisfactory completion.

-Ensure proper associate training, supply management, and timely repairs related to all store services to maintain the highest level of customer satisfaction.

-Conduct comprehensive training for the entire team on the register and oversee all cashiering functions, including training sessions, audits, and report management.

-Manage cash office operations efficiently, ensuring accurate and secure cash handling procedures.

-Plan and coordinate delivery scheduling to ensure timely and organized deliveries to our customers.

-Oversee the efficient receiving, sorting, and stocking of deliveries in accordance with best practices.

-Ensure the safe and efficient operation of forklifts, prioritizing safety protocols.

-Accurately complete receiving and transfers, maintaining inventory accuracy.

-Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering, to ensure products are readily available to customers.

-Oversee inventory-related tasks, including cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports to maintain accurate stock levels.

-Efficiently process defectives and claims on a weekly basis to manage product quality and customer satisfaction.

-Direct preventative maintenance and repairs to maximize and protect all physical assets, such as the building, fixtures, and equipment.

-Responsible for entering business customer information into HubSpot and maintaining inventory levels for specific business customers, ensuring their needs are met.

-Address and escalate any store IT issues promptly to maintain operational efficiency.

Compensation

$12 - $15 / hour. This is a full-time position at 40 hours/week (some evenings & every other weekend required).

Benefits:

Health, Dental, and Vision Insurance

Paid Time Off & Holiday Pay (on certain holidays)

Retirement Plan with Company Match

Employee Discount

Minimum Qualifications:

High School or GED equivalent.

Possess a valid in-state driver’s license with an acceptable driving record.

Previous retail merchandising experience preferred. Hardware experience preferred.

Standing, walking, lifting (up to 40lbs) and climbing.

***Job responsibilities may change based on the needs of the business.

Acknowledgement:

I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with Kabelin Ace Hardware.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.