Reports to: Store Manager
Position Summary:
The primary responsibility of this role is to Create Loyal Customers by assuring that we do not lose sales due to inventory errors or pricing & coupon errors, which slow down the cash registers affecting the customer experience. This person will assist with the register speed, inventory accuracy, cash drawer accuracy, location code vaccuracy & bin/sale tag price accuracy. This person will also ensure our customers have a superior shopping experience while in our stores.
Major Responsibilities:
- Fully embrace the Kabelin Core Values
- Be fully educated on Company Policies and Inventory & Cash Office Policies
Daily Report Responsibilities:
- Responsible for working the Price Exception Report
- Responsible for working the Negative Quantity On Hand Report
- Responsible for working the Non-Sku Sales Report
- Responsible for reviewing the IN Sku Report
Cash Office Responsibilities:
- Ensure the Cash Drawers are balanced daily
- Daily Bank Deposits made
- Oversee Cashier procedures and work with lead cashiers when problems arise.
- Ensure that all Google Doc Reports updated daily.
- Make sure the daily sales charts updated for the employees to view
- Ensure Coupons & Chamber Bucks are handled according to policy
- Count the Cash Drawers as needed
Purchase Orders and Receiving:
- Ensure Stock Not Kept items ordered weekly
- Ensure approved Store Supplies ordered as needed
- Ensure that direct orders are received with the RF gun (especially new vendors/items)
- Oversee the management of Policy A, B, and C processes.
- Ensure transfers received in the computer system immediately.
- Keep the outstanding transfers updated and current
- Ensure receiving completed correctly, ASAP and ready for payment in Epicor system.
Inventory Control:
- Assist with Mango as directed by the Inventory & Office Supervisor & Store Manager
- Assist with Shooting the Outs as directed by the Inventory & Office Supervisor & Store Manager
- Assist with Bin Tags and Pricing (regular and sale) displayed.
- Assist with price changes so they will be completed accurately and on time.
- Assist with Location Code Reports.
- Proficient with the Epicor RF Gun and Printer.
Customer Service & Sales Floor:
- Execute the daily operational, day-to-day goals and priorities assigned by store management via Trello
- Always be working on your own development with guidance from your Management team
- Assist in the training and development of peers
- Actively participate in daily huddle meetings
- Uphold merchandising and store cleanliness standards
- Guarantee all customers can process through the register in a timely and convenient manner
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
- Responsive to safety issues - identify them and inform the management team immediately
- Conscious of shoplifting activity
- Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
- Actively participate in the Ace Rewards program and share the benefits with our customers
- Answer customers’ questions and provide information on procedures and policies
- Maintain awareness of all promotions and advertisements.
- Maintain work areas that are safe and presentable
- Work a schedule that best suits the needs of our customers in an assigned role with a focus on productivity
- Be responsible and maintain a strong work ethic
- Always be flexible as it relates to your role
- Be punctual
- Be an Energy Giver!!
Minimum Requirements:
- Education/Training: High School degree
- Skills/Knowledge: Excellent quantitative and computer skills. Analytical with the ability to conduct comparison analysis and make sound decisions.
- Knowledge of Epicor computer system.
- Excellent communication skills, exceptional organizational ability, high attention to detail and able to multitask.
Reporting and Oversight Requirements:
- Direct Report to the Store Manager and Store Assistant Managers
- Complete daily/weekly/monthly chart on Trello & Google
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.