Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

ABOUT LORI'S ACE:

We are your local hardware store, a vital part of your community, and a well-loved and trusted brand. While others have become large and impersonal, at Ace we've remained small and very personal. That's why we say a visit to Ace is like a visit to your neighbor. The Ace community of retailers has grown to 5,600 stores and is the largest retailer-owned cooperative in the world.

Lori's Ace Home & Hardware opened in March 2023 in Fayetteville, NC. Locally owned and operated, Lori's Ace provides a superior customer experience and offer a vast selection of home and hardware products from premium national brands, including Stihl, Benjamin Moore, Milwaukee, Big Green Egg, Traeger, Yeti, and many more. Special departments in Lori's Ace include home and gift, children's toys and games, patio furniture and a garden center.

Working at Lori's Ace is not just a job. You will be part of the Ace family and we want you to enjoy coming to work. We work hard but we have fun in the process, too. Are you ready to join the Ace family?

GENERAL SUMMARY:

The Sales Associate position could be full time or part time. Your primary responsibility will be to positively represent Lori's Ace Home & Hardware through proactively assisting customers in a friendly and positive manner. You will receive training to become a knowledgeable advisor for our customers. You will also assist in the receiving, stocking and pricing of all merchandise, and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Service:

• Provide a positive representation of Lori's Ace.

• Assist customers throughout the store with personal, customized service based on the premise of amazing every

customer, every time.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving

the store.

• Possess a friendly outgoing demeanor; work well with customers as well as associates.

• Ensure all pages and calls are answered promptly, courteously and effectively.

• Possess strong product knowledge and knowledge of store layout and location of products.

Store Operations:

• Assist in creating a positive, professional and safe work environment.

• Assist with receiving, checking in and stocking of merchandise throughout the store.

• Assist with maintaining back stock levels.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise

area.

• Assist with providing a clean and orderly sales floor, including end caps and and merchandise.

• Assist with merchandise resets through the store.

• Ensure signage is current throughout the store.

• Operate forklift with proper training.

• Participate in store meetings.

• Be professional in appearance and actions.

• Perform all other duties as assigned.

EDUCATION/TRAINING

Minimum high school diploma or GED equivalent

QUALIFICATIONS & EXPERIENCE

• Superior customer service skills.

• Ability to influence others.

• Excellent communication skills.

• Friendly personality.

• Attention to detail.

• Ability to learn store products and services.

• Previous retail experience preferred but not required.

PHYSICAL DEMANDS

Working at Lori’s Ace is a physical position. Candidate must be able to stand for long periods of time, walk at a quick pace, lift up to 30 lbs and climb step ladders.

WAGE: $14-$17 per hour depending on qualifications and experience

Company Introduction

We are your local hardware store, a vital part of your community, and a well-loved and trusted brand. While others have become large and impersonal, at Ace we've remained small and very personal. That's why we say a visit to Ace is like a visit to your neighbor. The Ace community of retailers has grown to 5,600 stores and is the largest retailer-owned cooperative in the world.
Lori's Ace Home & Hardware has a Fayetteville NC location and is opening a new location in Surf City NC in March 2025. Locally owned and operated, Lori's Ace provides a superior customer experience and offers a vast selection of home and hardware products from premium national brands, including Stihl, Benjamin Moore, Milwaukee, Big Green Egg, Traeger, Yeti, and many more. Special departments in Lori's Ace include home and gift, outdoor decor, patio furniture and a garden center.
Working at Lori's Ace is not just a job. You will be part of the Ace family and we want you to enjoy coming to work. We work hard but we have fun in the process, too. Are you ready to join the Ace family?