Sales Associate

Retail

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Sales Associate 

Reports to Floor Supervisor, Assistant Manager, Store Manager 

Shift: Varies 

FLSA: Non-Exempt 

Salary Range: $16.00 - $20.00 Hourly 

Position Summary 

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Mendo Mill & Lumber is to Amaze Every Customer Every Time. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements.   

Essential Duties and Responsibilities 

  • Help receive and put away merchandise (as arranged by management).  Maintain your assigned department: Keep clean, organized and fully stocked. 
  • Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details. 
  • Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management. 
  • Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc. 
  • Restock merchandise displays as needed, maintain end caps and side wings. 
  • Maintain inventory record accuracy (IRA) in conjunction with the team. 
  • Handle special orders for all non-stock items.  It always takes two associates to say “No.”  Never tell a customer no without checking with a floor manager, assistant manager or store manager. 
  • Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.  Excellent customer service and interaction prevents shoplifting.  
  • Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.  
  • Avoid personal conversations with co-workers on the floor. 
  • Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them. 
  • Demonstrate the S.A.L.E.S. process. 
  • Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.) 
  • Assist Customers with simple complaints/concerns; get a manager involved with problems as needed. 
  • Use the Ten Foot Rule – greet and/or acknowledge all customers within ten feet of you all the time. 
  • Always be polite and attentive to customers.  Make eye contact and smile.  Do not avoid customers. 
  • Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.  
  • Maintain awareness of all promotions and advertisement so you can tell customers about special sales. 
  • Always wear your radio and headset in order to effectively communicate with other associates or management.  
  • Respond to Customer Coordinator questions as needed.  
  • Assist customers with large or heavy items as needed. 
  • Offer customers a red basket for their shopping use. 
  • Assist in the training and development of peers. 

Required Knowledge, Skills and Abilities 

  • Able to communicate professionally with customers and team members. 
  • Skilled at providing prompt, friendly and attentive customer service. 
  • Strong organizational skills with a passion for details. 
  • Willing to learn all areas of the store and help train others. 
  • Proven track record of being a team player. 
  • Knowledge and experience of various departments is strongly desired. 
  • A continuous pattern of regular and prompt attendance is required.  
  • Availability must be flexible including evenings, weekends and holidays.  
  • Bilingual (Spanish) verbal and written communication skills strongly preferred. 

Physical Requirements 

The minimum physical requirements for this position include: 

  • Ability to stand for an extended period of time, walk, reach, and bend to perform job duties. 
  • Move and handle merchandise up to 50 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth. 
  • The employee may need to utilize a ladder retrieving and stocking items. 

Job responsibilities may change based on the needs of the business. 

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work in outside weather conditions. The noise level in the work environment is usually moderate. 

Company Introduction

Celebrating 80 incredible years of growth and community, Mendo Mill & Lumber Company proudly commemorates its journey that began in the Ukiah Valley in 1944 as a humble lumber yard. Over these eight decades, we’ve had the privilege of not just witnessing but actively participating in shaping the landscape of Mendocino and Lake Counties. From our early days as a local lumber supplier to our evolution into a go-to home improvement haven, our commitment to serving and uplifting the communities we’re part of has remained unwavering.
At the core of Mendo Mill’s ethos is an unyielding dedication to our customers’ needs. We’re not just a store; we’re your partners in construction, renovation, and building dreams. Our journey has been guided by the principle that being helpful isn’t just a slogan – it’s the heartbeat of our company. We take pride in providing not just quality products but also expert advice, ensuring every project, big or small, is met with success. Moreover, our belief in community-driven initiatives has seen us collaborate and give back, reinforcing our role as not just a business but a vital thread in the fabric of the neighborhoods we serve.
Mendo Mill: Helpful, Convenient and Always Competitive.

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