General Summary

The Sales Associate and Stihl Repair Technician is responsible for ensuring superior customer service and ensuring consistent inventory stock levels within all departments with a main focus on the outdoor power-tool department. On an as needed basis he/she is required to service and repair all Stihl products following vendor warranty and guidelines with factory parts in a timely fashion.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned:

Customer Service

• Provide positive representation of the store.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Provide a friendly, outgoing demeanor; work well with customers as well as associates.

• Ensure all calls and pages are answered promptly, courteously and effectively.

• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.

• Possess excellent product knowledge and knowledge of store layout and location of products.

• Clearly communicate service/repair work to customer with reasonable timeline of completion

• Execute the Stihl repair process including online warranty processing, claim filing and repair work

Store Operations

• Ensure a positive, professional and safe work environment for all associates.

• Supervise the “general operations” of outdoor power department

• Responsible for maintaining desirable product inventory levels on floor to ensure store profitability in compliance with corporate objectives in addition to tracking special orders for specific customers.

• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.

• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).

• Ensure stocking of merchandise for the store is being done completely.

• Responsible for maintenance of back stock levels.

• Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

• Provide assistance in the overall general maintenance of the store.

• Ensure forklift operations and receiving is completed in a safe and efficient way.

• Ensure weekly price changes are being completed.

• Ensure monthly cycle counts and negative on hand reports are being completed.

• Ensure signage is current in the entire store.

• Provide a clean and orderly sales floor, including end caps and ad goods merchandised.

• Ensure special orders and rain-checks are being completed properly.

• Ensure ad signage and products are ready for the customers.

Education/Training

High School or GED equivalent required; degree preferred. Small engine, mechanic or equivalent training.

Experience

• Must have previous retail experience.

• Experience repairing Stihl gas product is a plus (bronze or silver training)

• Must have small engine repair experience including but not limited to chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.

• Must be willing and able to complete Stihl branded certification training

Physical Demands

Standing, walking, lifting (up to 50lbs) and climbing.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.