Job Description: Bike Technician 

Reports to:  Service Manager, Store Manager & Store Supervisor/Management Team 

Direct Reports: None

Position Philosophy: The Bike Technician is responsible for all levels of service as they relate to bicycle repairs. These repairs include basic bicycle tune ups all the way through a complete suspension overhaul. A successful Owenhouse Cycling Bike Technician should strive to go above & beyond with “Every customer's bicycle, every time.”

Essential Duties, Responsibilities & Requirements:

Culture Awareness:

• Dress appropriately and according to company policy.
• Represent the company well; internally and to the general public.
• Assure the Core Values are alive and well in all Owenhouse facilities through all forms of communication and daily interactions with employees, customers and vendors.

Always Be Open Minded

Communicate & Listen

Enjoy What You Do

Team Spirit

Engage The Customer

Above And Beyond

Make A Difference

Store Operations:

• Provide a positive representation of Owenhouse Cycling
• Possess a friendly outgoing demeanor.
• Work well with associates as well as customers.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist in creating a positive, professional and safe work environment.
• Assist with stocking of merchandise throughout the store & service area.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the service area & stock room.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Proficiently Front & Face.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Communicate any Service related issues to the Service Manager for follow up.
• Participate in daily Huddles.
• Follow all store safety policies and procedures.
• Be professional in appearance and actions.
• Smile! Laugh! & Have fun!
• Project a friendly, outgoing demeanor; work well with customers as well as fellow team associates.
• Communicate any problem or issue that requires Supervisor/Management assistance.
• Strong organizational skills are encouraged.
• Good verbal and written communication skills are encouraged to handle projects and tasks.
• Ability and willingness to work flexible hours if needed to meet the needs of the business
• Other duties may be assigned.

Other Essential Requirements:

• High School or GED equivalent. 
• Previous Bike Technician/Mechanic experience.
• Basic knowledge of the bicycle industry & components available.
• Customer service experience preferred but not required.
• Retail stocking experience preferred but not required.
• Knowledge of computer systems is required.
• Level 3 Tech training or higher.

Experience:

• Basic brake, derailleur installation & adjustments.
• Full installation of a Dropper seat post.
• Hydraulic brake bleed.
• Ability to perform a full bike drivetrain adjustment & cleaning.
• Chain replacement, compatibility, chain line & chainring compatibility.
• Wheel building, truing & repair.
• How to cut spokes to custom lengths using a Phil Wood Spoke Cutter.
• Fork lowers & damper service.
• Shock air can & damper service. (use of Andreani bleeder & Nitrogen fill system)
• Full tear down of suspension linkage & replacement bearings.
• Complete bike assembly. (i.e. Ibis, Santa Cruz bike builds)
• Properly adjust caliper & linear pull brakes, mechanical disc brakes, & hydraulic disc brakes.
• Ability to replace all cables/housing/hoses.
• Proper bicycle set up and adjustment.
• Appropriate Repair stand use.
• Component standards.
• Know how to use all measuring tools. (i.e. BCD, tensiometer, chain wear tool etc.)
• Know how to properly use Torque measurement tools.
• Appropriate Solvent/lubricant use.
• Bearing inspection & assessment. (cartridge & conventional loose ball)
• Crankset knowledge.
• Handlebar & stem knowledge.
• Bottom bracket knowledge.
• Proper use of cutting tools.
• Saddle & seat post knowledge.
• Tire/Rim compatibility.
• Pedal compatibility.

Physical Requirements:

• Must be in good physical condition and work wisely.
• Unloading of freight is to be accomplished safely, carefully, and quickly with care not to injure stock or self.
• Must be physically able to lift and handle a minimum of 70lbs.
• Proper lifting procedures must be followed at all times
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ability to ascend and descend a ladder.
• Ability to work at heights.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to staff.

Company Introduction

For 140 years, Bozeman residents have trusted the folks at Owenhouse Hardware Company to provide them with everything from buggies, wagons, and plows to modern tools, appliances, and lawn mowers.

A valuable and integral part of the Bozeman community and surrounding areas, Owenhouse Hardware Company has survived the tenure of time, from the days of hand labor and foot travel to modern tools and motorized transportation. Evolving from a farm supply store to a full-service hardware store & Bike shop. The business continues to operate on its long-standing reputation of providing quality products and great service, before and after the sale. This tradition has garnered it the phrase heard lovingly among locals: “Ace is the place” at Owenhouse Ace Hardware.

Owenhouse Cycling is part of the Owenhouse Hardware Company, founded in 1879. When we say we’ve been in the biking business for a long time, we mean it! What started as a mercantile carrying all the goods a person of that time would need, including bikes, and have since grown and expanded to become what is now Owenhouse Cycling and Owenhouse Ace Hardware. The Owenhouse Cycling building was originally constructed in 1949 as a showroom for tractors and other farming implements. Things have changed a bit over the years, with our latest remodel taking place in 2014.
From bike repair to shelving and storage, the staff at Owenhouse Ace Hardware & Owenhouse Cycling are ready to assist you with all of your hardware, home improvement & bicycle needs.
We can be found in historic Downtown Bozeman at 36 East Main Street and 25 South Black Street or on the west side of Bozeman at 8695 Huffine Lane.