Reports to: Store Manager, Assistant Manager

POSITION SUMMARY

The primary responsibility for all positions with W.D. Bryant is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. The Head Cashier position is primarily responsible for the cashiers and for the receipt and disbursement of money for sales transactions for all Cashiers, assist in daily operations at the cash wrap area (e.g., draw count, and help to train new Cashiers.)  

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards

● Greet customers as they enter the store

● Troubleshoot point of sale problems

● Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service

● Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management

● Ensure that merchandise displays in the front-end area remain clean, organized and well-stocked

● Ensure return merchandise is restocked to the correct product location on the sales floor and that all damaged and defective merchandise is properly labeled

● Answer incoming telephone calls following company’s guidelines.

● Page over the PA system when necessary.

● Tactfully and pleasantly deal with customers

● Maintain awareness of all promotions and advertisements

● Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines

● Solicit customers to open an Ace Rewards card, issue receipts, refunds, credits or change due to customers

● Acts as lead cashier without formal supervisory responsibilities in training and reviewing the work of cashiers.

● Assists with the work and break schedule of cashiers.

● Promotes Ace Rewards to all customers, and maintain all related supplies.

● Advise management of any personnel increases or reduction needed.

● Conduct Cashiers meetings; provide training and development of new associates in the assigned department.

Head Cashier Role Description

● Maintain all training supplies and other cashier related supplies

● Advise management when associates violate company policies.

● Relay communication to associates from management and vice versa.

● Assist Customers with complaints, unless they require a manager.

● Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.

● Review and follow company policies and procedures.

● Perform other assigned tasks as requested by management.

● Provide motivation and leadership to associates in assigned department.

● Always be patient and helpful under pressure with associates and customers.

● Cooperate with others and work well as part of a retail team.

● Provide and accept constructive suggestions and instructions.

● Prioritize work to keep department on task.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

● High School degree, some college preferred

● Prior experience managing associates and handling cash, preferably in a retail environment

● A commitment to service, excellence and customer satisfaction

● Ability to take leadership role in training and coaching team members on skills needed to positively impact sales

● Ability to communicate with associates and customers

● Demonstrate strong attention to detail

● Maintain composure while supervising multiple tasks and handling customer complaints

● Solid team player with excellent interpersonal skills with a strong willingness to learn

● Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.