Position Purpose:

The Zone Lead’s primary responsibility is to Create Loyal Customers and Drive Sales.  To obtain this goal they must provide exceptional customer service while achieving daily sales goals. The person should fluidly adjust their daily role to fit the specific company needs and embrace the core values of Kabelin Hardware Company.

Key Accountabilities:

• Fully Embrace the Kabelin Core Values 
• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by meeting the mystery shop standards 
• Aid customers in locating merchandise in-store, on acehardware.com, as well as, processing special orders
• Maintain their assigned Zone and complete the Zone Checklist weekly on Trello
• Rotate Zones according to the Zone Schedule 
• Execute the day-to-day goals and priorities assigned by Store Management via Trello
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Always be working on your own development with guidance from your Management team
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Guarantee all customers can process through the register in a timely and convenient manner 
• Be aware and conscious of any shoplifting activity
• Actively participate in the Ace Rewards program and share the benefits with our customers
• Be proficient in all store technologies (Trello, Eagle, Acenet, POS, Stihl Touchscreen, Vision Box, etc.)
• Lead by example and always have a positive attitude
• Be conscious of the daily needs of our company and maintain a willingness to adjust accordingly
• Responsive to safety issues - identify them and inform the management team immediately
• Follows the safety policies and procedures; is a safety role model 
• Maintain awareness of all promotions and advertisements.
• Maintain work areas that are safe and presentable
• Work a schedule that best suits the needs of our customers in an assigned role with a focus on productivity
• Be responsible and maintain a strong work ethic
• Always be flexible as it relates to your role
• Be punctual
• Be a Keeper of the Culture

Minimum Qualifications:

Education/Experience

• High School diploma or GED

Skills/Knowledge: 

• Strong leadership and analytical Skills
• Ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Excellent verbal and written communication skills 
• Knowledge of retail computer systems
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
• Able and willing to learn new things
• Ability to maintain a professional attitude and appearance

Physical Requirements:

• Ability to stand for extended periods
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set forth

This job description reflects the expectations of Kabelin Ace Hardware and does not constitute conditions of employment.  You have the right to terminate your employment at Kabelin Ace Hardware at any time for any reason. Kabelin Ace Hardware has the right to terminate your employment at any time for any reason with or without cause.  Kabelin Ace Hardware reserves the right to modify this job description at any time for any reason.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.