SUMMARY

The associate will use all skills to work successfully in a team environment by displaying common sense, maintaining a high level of customer service, work accuracy and timeliness, reporting to work area on time, ready to work and dressed in appropriate attire.  He/she will receive payment from customers or employees for goods or services by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following:

Procedures & Operations:

Follow the guidelines set forth by Associate Handbook at all times.

Handle training and development of new sales associates as assigned by training supervisor.

Relay all communication and information that will entail the smooth operation of department(s) to other associates and management members.

Maintains a high level of housekeeping at all times.

Handle or assign carry-outs for customers as needed.

Follow work schedule and address any necessary changes or concerns with the management team.

Be knowledgeable of store safety procedures and observe safety policies at all times.

Participate in store meetings.

Assist with the loading/unloading of trucks.

Communicate in a clear, concise and legible manner.

Use computer database to research information on merchandise, such as availability, vendor, inventory levels, sales, current retail, etc.

Empties trash as needed. 

Departmental:

Compute or recompute bill using POS.

Issue rain checks for out of stock sale merchandise.

Make change, cash checks, and issue receipts to customers.

Obtain required information from customer to complete transaction (such as, but not limited to name, driver’s license number, purchase order number, date of birth, etc.)

Reprint copies of previously run receipts.   

Be knowledgeable of the store’s house account policy and direct questions and disputes to appropriate person. 

Understand laws concerning all tax exemption and gain approval when necessary.    

Check scanned price against merchandise price.   

Understand the Scanning Law requirements and gain approval for such refunds. 

Follow store policy on returned merchandise.   

Give cash refunds or issue credit memorandums to customers for returned merchandise.

Complete paperwork and gain required approval for defective merchandise. 

Operate cash register by passing price coded items across electronic scanner and by keying in item numbers to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen.   

Organize collected paperwork in manner specified

Assist in departmental duties during slow patron times, including but not limited to, putting away returns, fronting merchandise, dusting shelving and merchandise, restocking merchandise within the area around registers, sale pricing, putting away freight, and maintaining a clean entrance, exit and front walkway.

Maintain a clean register area

Customer Service:

Advise customer on location of tools, hardware, and materials. 

Settle customer claims or handle minor customer complaints in a kind, friendly manner.  (A management team member should handle all serious customer complaints.)

Answer telephone when necessary

All additional responsibilities as assigned by management. 

This job has no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos in English.  Ability to write simple correspondence, in English.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization, in English.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, in English. 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  Two-thirds or more of the job is spent on feet.  Pushes two-wheelers, dollies and carts of varying weight.  The employee

frequently is required to climb or balance and stoop, kneel, crouch, bend, twist, or crawl.  Climbs ladders to stock or retrieve merchandise.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate. This job description reflects expectations

of the employer and does not constitute conditions of employment. 

You have the right to terminate your employment at any time for any reason, and Ace Hardware has the right to terminate your employment at any time for any reason, with or without cause. 

Ace Hardware reserves the right to modify this job description at any time and for any reason.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.