JOB SUMMARY:

We are seeking friendly, helpful team members to welcome and assist customers in the store. A Floor Associate is responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting daily store operations. The ideal candidate will have a strong work ethic, a friendly and outgoing demeanor, and a willingness to learn about Ace Hardware’s products and services.

KEY RESPONSIBILITIES:

Customer Service:

• Greet customers warmly and assist them in finding products and providing product information.
• Address customer inquiries and professionally resolve any issues or complaints.
• Provide recommendations and advice based on customer needs and preferences.

Sales:

• Assist customers with purchases and promote additional products.
• Operate the cash register, handle transactions accurately, and ensure proper handling of cash and credit card transactions.
• Maintain knowledge of ongoing promotions, sales, and product features.

Merchandising:

• Stock shelves, ensure products are correctly labeled and priced, and maintain an organized and visually appealing sales floor.
• Assist in setting up displays, end caps, and special promotional areas.
• Monitor inventory levels and communicate restocking needs to management.

Store Maintenance:

• Maintain cleanliness and orderliness of the sales floor, backroom, and common areas.
• Perform routine cleaning tasks, including sweeping, dusting, and trash removal.
• Ensure that safety protocols are followed and report any hazards to management.

Team Collaboration:

• Work cooperatively with team members to achieve store goals and objectives.
• Assist in training new employees and sharing knowledge of products and procedures.
• Participate in team meetings and contribute to a positive work environment.

Additional Duties:

• Assist with receiving, unpacking, and processing incoming shipments.
• Help with special events, sales, and community outreach programs as needed.
• Perform other duties as assigned by the Store Manager or Assistant Manager.

Work/life balance:

This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule two weeks in advance, working with you so you can plan.

Pay, Benefits, and Perks:

• Employee discounts on product
• Perkspot discounts on services and products
• Free uniform shirts, vests, and more
• Paid time off (full-time associates)
• Health Insurance or discount card for medical, dental, vision, and prescriptions (full-time associates)
• 401K (full-time associates)

Company Introduction

We are your local hardware store and part of your community. Ace Hardware has over 5,000 stores around the world, most independently owned and operated by local entrepreneurs.
While other retail stores have become large and impersonal, at Ace, we've remained local and loyal. That's why we say a visit to Ace, is like a visit to your neighbor.