RSC Asset Protection Manager – Safety and Loss Prevention

About this role

The RSC Asset Protection Manager – Safety and Loss Prevention (APM) oversees the implementation of the HSE and security policies within a high-volume Retail Support Center (RSC). This role is responsible for maintaining compliance with federal, state, and local regulations, managing safety and loss prevention programs, and supervising facility security operations to safeguard people, property, and assets. The manager facilitates safety awareness, regulatory compliance, and operational procedures by engaging team members, leading training sessions, and working collaboratively across functions.

What You’ll Do

• Lead, support and encourage Ace Values: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
• Provides strategic direction to the Asset Protection teams, fostering a collaborative environment that supports Ace’s Vision, Mission and Values.
• Develop, implement and maintain a comprehensive HSE program that ensures a safe and compliant work environment throughout the local Retail Support Center (RSC) operations.
• Provide strategic direction and operational oversight for all HSE programs in alignment with company goals, regulatory requirements and best practices.
• Partner with leadership, operations and facilities teams to cultivate a proactive safety culture that prioritizes the well-being of all team members while minimizing risk and liability to the organization.
• Conduct ongoing analysis and evaluation of security operations, identify and resolve potential security breaches and support Corporate Asset Protection in the investigation of theft, workplace threats and violence (WPT&V), fraud and other security-related incidents.  Assist RSC management with the investigation of safety incidents.
• Local oversight of the use and maintenance of all physical security and life safety systems, including but not limited to intrusion and fire alarms, sprinkler systems, emergency generators, battery backups, camera systems, card access and locking systems.
• Oversee all hazardous materials activities, including Tier II Extremely Hazardous Substance reporting, hazardous waste identification, segregation, and disposal, maintaining compliance with federal, state, and local environmental regulations.
• Coordinate and execute all HSE training modules, regulatory audits, routine inspections, employee engagement inititiatives, job hazard and risk assessments, compliance assessments, OSHA log maintenance, emergency medical response (First Aid & CPR), fire safety drills, and accident investigations, in accordance with OSHA, EPA, DOT and FDA standards.
• Develop, implement and periodically review emergency management and disaster recovery plans, ensuring alignment with Corporate Asset Protection and HSE directives.
• Monitor critical performance indicators for all Asset Protection components
• Maintain, update and ensure the integrity of all local incident reports, including but not limited to Loss Prevention investigations, HSE-related records, compliance reports and documentation, including regulatory submissions for OSHA, FDS, DOT, and CTPAT, to guarantee uninterrupted regulatory compliance.
• Assist in the development of operational and capital budgets, providing data-driven recommendations to optimize asset protection and safety investments.

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members.  This is our number one priority, and we will support programs and initiatives that focus on this commitment.  It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world-class safety organization.

What you need to succeed:

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
• Be an active participant in contributing to a successful safety culture in the facility.
• 5-10 years of experience in safety, loss prevention and/or security management in a warehouse or industrial environment is required.
• 5-10 years of demonstrated leadership experience, including direct supervisory experience over teams or departments, in a warehouse or industrial environment, is required.
• Bachelor’s degree in occupational safety, security, risk management, or a related field is preferred, or equivalent combination of education and experience within safety, loss prevention, or security management.
• Expert understanding of health, safety and environmental regulations.
• Professional demeanor with the ability to remain calm and act decisively under pressure.
• Expertise in investigations and investigational interview strategies.
• Technical expertise in security systems, loss prevention technology and all Microsoft applications (Word, Outlook, Excel).
• Strategic planning and problem-solving abilities to address safety and security issues and find innovative solutions to reduce risk.
• Certifications preferred – First Aid & CPR, OSHA 30-hour General Certification, Wicklander-Zulawski Interview and Interrogation certification, Certified Protection Professional (CCP), Certified Forensic Interviewer (CFI), Lean Six Sigma, Continuous Improvement.
• Excellent communication and influencing skills.
• Flexibility and willingness to work non-traditional shifts and hours as required by operational or emergency circumstances.

Compensation Details:

$102,900 - $128,600

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Semi-Monthly Pay
• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• 18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering our employees opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation.
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more.
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.